Refund Policy

At Lola Bendita, customer satisfaction and product quality are important to us. Due to the personal care and hygiene nature of our hair care products, certain restrictions apply to returns, refunds, and exchanges.

 

Please review this policy before making a purchase.

 

1. Returns and Exchanges

 

We accept return requests within 14 days of delivery for eligible products that meet all the following conditions:

 

• The product is unused, unopened, and in its original packaging.

• The original safety seal has not been broken or removed.

• The product is in the same condition in which it was received.

• Proof of purchase or an order number is provided.

 

All returns must be approved by our customer service team before being shipped back.

 

2. Non-Returnable Products

 

For hygiene and safety reasons, we do not accept returns or exchanges for:

 

• Opened or used shampoos, conditioners, hair oils, hair masks, treatments, or other personal care products.

• Products with broken or removed safety seals.

• Items damaged through misuse or improper storage.

• Final-sale or clearance items, where legally permitted.

 

3. Damaged or Defective Products

 

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery, whenever possible.

 

To help us review your claim, please provide:

 

• Your order number.

• Clear photographs of the damaged item and packaging.

• A description of the issue.

• Any shipping carrier damage report or insurance claim documentation, if available.

 

For eligible shipping-damage claims, Lola Bendita generally offers a replacement of the affected item rather than a refund, subject to applicable consumer protection laws.

 

Claims involving insured shipments may require carrier verification or completion of an insurance claim form.

 

4. Refunds

 

Once an eligible return is received and inspected, we will notify you whether the refund has been approved.

 

Approved refunds will be issued to the original payment method within 5–10 business days after approval, unless a shorter period is required by law.

 

Original shipping fees are generally non-refundable for voluntary returns. Return shipping costs are the customer’s responsibility unless the return is caused by our error or applicable law requires otherwise.

 

5. International Orders and Customs Fees

 

International customers are responsible for applicable customs duties, import taxes, and clearance fees unless these charges were expressly included at checkout.

 

Refusing to pay customs duties or failing to complete required import procedures does not automatically qualify an order for a refund.

 

If a shipment is returned to us because the customer refused customs charges, any eligible refund will be evaluated after the merchandise is received and inspected.

 

Reasonable, documented return shipping or carrier charges may be deducted where permitted by law.

 

If a shipment is lost, damaged, or never delivered, the circumstances will be investigated separately and the customer’s applicable legal rights will remain protected.

 

6. Lost or Missing Packages

 

If your tracking information indicates that a package was delivered but you cannot locate it, please contact us promptly.

 

We may request confirmation of your shipping address and assistance with a carrier investigation.

 

Each case will be reviewed individually. Refunds or replacements will be provided when required by applicable law or when approved following the investigation.

 

7. Order Cancellations

 

Cancellation requests must be submitted before the order has been shipped.

 

Once an order has entered the shipping process, cancellation may no longer be possible.

 

If we are unable to ship an order within the promised shipping period, customers will be offered the options and refunds required by applicable law.

 

8. Incorrect Shipping Addresses

 

Customers are responsible for reviewing shipping information before completing checkout.

 

If an order is returned due to an incorrect or incomplete address, additional shipping fees may apply before reshipment.

 

Refund eligibility will depend on the circumstances and applicable law.

 

9. Legal Disclaimer

 

Lola Bendita reserves the right to review return requests, inspect returned merchandise, and reject claims that do not meet this policy’s eligibility requirements, to the extent permitted by law.

 

Nothing in this policy excludes or limits statutory consumer rights, including remedies for defective, misrepresented, or undelivered goods.

 

This policy should be read together with our Shipping Policy and Terms and Conditions.

 

10. Contact Information

 

For returns, refunds, exchanges, or order-related concerns, please contact:

 

Lola Bendita

Email: lolabendita@hotmail.com

Website: www.lolabendita.com

 

Please include your order number and a description of your concern so our customer service team can assist you.

 

Important legal details

 

I used a 14-day return window and a 48-hour damage-reporting request as suggested business terms. You can adjust them before publishing.

 

Two important points:

 

• Under federal rules, if you cannot ship an order within the promised timeframe, you generally must offer the customer the required delay or cancellation options, including a full refund when applicable.

    •        •    Florida also has specific refund-policy disclosure requirements for retail establishments. Your policy should be clearly accessible before checkout.